Exchange & Return Policy

Exchange & Return Policy | FLOROVE

At FLOROVE, we are committed to delivering an exceptional experience through carefully selected flowers, refined arrangements, and the highest standards of quality and attention to detail.

1. Fresh Flowers & Floral Arrangements

Due to the delicate and perishable nature of fresh flowers and their sensitivity to temperature, transportation, and handling after delivery, exchange and return requests are subject to the product's nature, condition, and applicable Saudi regulations.

Custom floral arrangements created according to customer specifications are not eligible for returns or exchanges solely due to a change of mind. Statutory consumer rights remain protected in cases of defective or non-conforming products.

2. Damaged or Incorrect Products

If an order arrives damaged or materially differs from the agreed specifications, customers are requested to contact our customer service team and provide clear photographs of the product along with the order number.

We recommend reporting concerns within 24 hours of delivery to help us assess the condition of fresh flowers and resolve issues promptly. This recommended timeframe does not limit statutory consumer rights.

Following a review of the case, an appropriate solution will be provided, including replacement or refund where required by applicable law.

3. Order Cancellations

Customers may request order cancellation before preparation begins. Cancellation requests will be handled according to the order status and applicable legal requirements.

Custom orders and floral arrangements prepared according to individual customer specifications cannot be canceled, returned, or exchanged once preparation has begun, except where cancellation, return, or exchange rights are provided under applicable Saudi law, including cases involving defective or non-conforming products.

4. Standard Products & Consumer Rights

Products eligible for statutory withdrawal may be returned within seven days of delivery, subject to the conditions and exceptions established under Saudi E-Commerce Law.

5. Delivery & Return Charges

Where an error is made by FLOROVE or a product is delivered defective or inconsistent with the agreed specifications, FLOROVE will cover the applicable return and resolution costs.

For other eligible returns, any applicable charges will be determined in accordance with Saudi regulations and the terms of the order.

6. Refund Processing

Approved refunds will be issued through the original payment method whenever possible, or through another mutually agreed method, subject to applicable procedures and payment provider processing times.

7. Custom Orders & Event Services

All bespoke floral arrangements, event styling services, and products designed according to customer requirements are non-returnable and non-exchangeable once execution has begun when the request is based solely on a change of mind.

Cancellation conditions are subject to the agreed terms, without limiting statutory customer rights in cases of defects or failure to meet agreed specifications.

8. Contact Us

For any inquiries or requests regarding exchanges, returns, or refunds, please contact the FLOROVE customer service team through our official channels:

We are committed to reviewing every request with care, professionalism, and fairness, ensuring a refined shopping experience while protecting our customers' rights.

FLOROVE — Flowers, Thoughtfully Designed.

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